Shipping & Returns
As business owners, our duty to you, our customers, is to ensure that we have plenty of inventory to fill all the orders we receive as timely as possible. Our goal is always to process and ship your order within 2 business days of purchase.
We want YOU to have the flexibility to choose a preferred shipping timeframe, so we offer free, flat-rate, and expedited shipping options. We ship 99% of our orders within 2-3 business days using USPS and UPS. Domestically, you should generally receive your package within 1-3 business days after you receive a message that your order has been fulfilled. Our warehouse is in Ohio, so west coast orders may take slightly longer in general.
Shipping speeds may vary based on the carrier. During peak Holiday times, over a weekend, or during high demand, this time frame may be extended. International orders are processed just as quickly, but due to the inconsistency of international postage processing and delivery times, your orders may take up to 6-8 weeks in extreme cases for delivery, but usually arrive within 2-4 weeks. As with every other aspect of our business, feel free to contact us if you have any questions!
We do not ship to PO Boxes. We apologize for any inconvenience that this may cause.
Some international orders may have duties, tariffs, or other fees imposed on them by the shipper, port of entry, or other entities. These fees are not within the control of the Bearded Butchers and are the sole responsibility of the customer.
We will attempt to ship all orders with no exceptions to the address that is entered on the order. If our carriers (UPS, USPS) notify us that the address is not deliverable, we will attempt to notify the buyer and fix it, otherwise, we will not ship (or attempt to re-ship) the order. In this case, we will attempt to notify the buyer and fix the address. If there is no response from the buyer within 7 days regarding an undeliverable address, we may cancel the order and refund the entire purchase.
If an order is returned to us for an insufficient or incorrectly entered address, we will invoice the buyer to reship to the correct address. In this case, the carrier did what they were paid to do and since we can not be refunded on postage or reship it for free, we cannot pass a duplicate free shipment along to the customer. If the customer does not want to pay to re-ship and instead requests a refund on the order that has been returned to us undeliverable, the items purchased may be refunded minus any shipping cost that we have incurred, even if the original order was "free shipping".
We promise, you're going to LOVE our products. Standing behind our products, we wouldn't put it on our shelves and ship it to your doorstep if we didn't trust it and use it ourselves. However, if you ever do run into any issue, you can call our customer service M-F 9a-5p at (330) 356-8875 or reach us 24/7 via email at email@example.com. At that time we can discuss the situation and rectify it accordingly.
Please do not call Whitefeather Meats with order related questions.
For orders that were fulfilled within our terms and without error (such as, for a change of mind or a mistake made at the time of purchase by the customer, or any similar issue), any original shipping costs may not be refunded upon receipt of the return to our warehouse. Only the cost of the physical item may be refunded. Only the cost of the physical item will be refunded, less a 25% restocking fee. Example: if your order total was $100.00, your refund amount would be $75.00.
*Orders with refrigerated items are shipped with a flow chart to help determine acceptable condition when received. For orders that were fulfilled within our terms and without error (such as, for a change of mind or a mistake made at the time of purchase by the customer, or any similar issue) we will not refund the order and the order cannot be returned. If an order is shipped with an error on our part, we will be certain to make it right and you can contact our customer service for help.