Refund policy

Shipping Options:

As business owners, our duty to you, our customers, is to ensure that we have plenty of inventory to fill all the orders we receive as timely as possible. Our goal is always to process and ship your order within 2 business days of purchase. We offer several shipping options, depending on location and order amount. Shipping of refrigerated items may change the choice of shipping options available.

International orders are processed just as quickly, but due to the inconsistency of international postage processing and delivery times, your orders may take up to 6-8 weeks for delivery in extreme cases, but most arrive within 2-4 weeks.

We do not ship to PO Boxes. We apologize for any inconvenience that this may cause.

Return Policy:


30-Day Money-Back Guarantee Policy

At The Bearded Butchers, we are committed to your satisfaction. We promise, you're going to LOVE our products. Standing behind our products, we wouldn't put in on our shelves and ship it to your doorstep if we didn't trust it and use it ourselves. We stand behind our products with a 30-day money-back guarantee, ensuring that if you’re unhappy with your purchase, we’ll make it right.

Our Commitment

We want every customer to be delighted with their purchase from our website. If for any reason you’re not satisfied with a product purchased from us, our 30-day money-back guarantee allows you to return your product for a refund of the purchase price, minus any shipping, or taxes.

Policy Details

  • Time Frame: You may initiate a return of the product within 30 days from the date of delivery (as recorded by the carrier).
  • Refund Amount: We’ll refund the purchase price of the product, excluding any shipping fees, handling fees, or taxes.
  • How to Return: To start the return process, contact our customer service team at customerservice@beardedbutchers.com with your order number and the reason for your return.
  • Exclusions: Certain items, such as clearance items, mystery apparel or items sold as 'used' are not eligible for our Money Back Guarantee. 

Refund Process

  • Processing Time: Once we receive your request, we’ll process your refund within 5-7 business days.
  • Payment Method: The refund will be issued to the original payment method used for the purchase.

Need Help?

If you have questions or need assistance with your return, our customer service team is here for you. Reach out to us at customerservice@beardedbutchers.com, and we’ll ensure your experience with The Bearded Butchers meets your expectations.

We ship 99% of our orders within 2-3 business days using USPS priority or First Class Mail, UPS Ground, or FedEx Ground or Express. You should receive your package within 1-3 business days after you receive a message that your order has been fulfilled.

International orders generally arrive within 2 weeks, but sometimes can take up to 6-8 weeks. The longer delays are generally caused by customs and most of these issues are entirely out of our control. Any duties, custom fees, import fees, or any other costs incurred after checkout are to be paid solely by the customer at the time of receipt and are not the responsibility of Bearded Butcher Blend Seasoning Company.

All orders with no exceptions will be sent to the address that is entered on the order. If our carriers (UPS, FedEx, USPS) notify us that the address is not deliverable, we will attempt to notify the buyer and fix it otherwise we will not ship the order. If there is no response from the buyer within 7 days about an undeliverable address, we may cancel the order and refund the purchase.

If an order is returned to us for an insufficient or incorrectly entered address, we will invoice the buyer to reship to the correct address. In this case, the carrier did what they were paid to do and since we can not get refunded on postage or reship it for free, neither can the customer. If the customer does not want to pay to reship and instead requests a refund on the order, the items purchased will be refunded minus any shipping cost that we have incurred, even if the original order was "free shipping".

 If an order is shipped with an error on our part, such as the incorrect product or quantity, we will be certain to make it right. You can contact our customer service for help.